Rules

Internal rules of the Centre Sportif Mounier

Unless prior written agreement accepted by the Centre exists, the following provisions apply (extracts from the internal rules (ROI) and the rental conditions (RCL) of the Centre Sportif Mounier, asbl):

1. The internal rules of the Centre apply to all persons frequenting the Centre, whether as a customer, companion, simple visitor, spectator, … (ROI art 1.1).
2. Bookings with online payment are not refundable or cancellable.

The rescheduling of the bookings below is possible under the following conditions:

• • When the customer contacts reception on 02.762.85.22 before 48 hours preceding the booking they had made beforehand. A new date must be agreed for a slot within 7 days from the cancellation date, subject to court availability.
  • When the tennis or padel court is outdoors and unplayable due to weather (tennis and padel). In this case the customer may contact reception on 02.762.85.22 to agree a new date and subject to remaining availability within a maximum of 7 days after the initial date. If no date is suitable, the booking is considered lost.
  • Court rentals made during tennis competitions and events will be terminated accordingly at the sole initiative of the Centre Sportif and will give rise to a transfer to another court or a recovery subscription to be used within the next 14 days on a similar court. No refund will be granted.
  • When the date and time of the studios; the halls no longer suit the customer and the customer informs the Centre at least 7 days before the booked date up to 48 hours preceding the booking for tennis/squash/badminton/padel courts. In this case the customer may contact reception on 02.762.85.22 to agree a new date and subject to remaining availability within a maximum of 7 days after the initial date. If no date is suitable, the booking is considered lost.

1. 3. Use of the play and sports areas requires the possession of a title (rental contract, receipt, …) or special authorisation issued by the Management; any person frequenting the Centre Sportif must carry it and produce it on the first request of a member of staff.
   4. Wearing sports shoes is mandatory for any person in a sports room or on a sports or play area. On tennis courts, tennis shoes (flat soles with no particular tread) are mandatory (running shoes prohibited). Any person present with unsuitable shoes must leave the court without delay or refund.
   5. Smoking, eating, … are strictly prohibited on all play and sports areas;
   6. The Centre Sportif and the Management decline any responsibility whatsoever in the event of accidents, thefts, losses, any deterioration of objects, clothing, …. Users are advised to take out personal insurance to cover thefts or sports accidents they may suffer;
   7. Any person frequenting the Centre Sportif for whatever reason is asked to use the most correct language and to dress decently.
   8. All users are asked to keep the rooms, courts and changing rooms in a normal state of cleanliness.
   9. Any object rented or given free of charge (keys, cranks, balls, rackets, …) and leaving reception may be taken away on deposit of an identity document or other similar document approved by the receptionist.
   10. Users shall take care to use only the play or sports area allocated to them and to begin and end their activities at the scheduled times, including the setting up and putting back of equipment.
   11. Equipment and materials… may only be used in accordance with the usual practice and sports ethics of the sport concerned.
   12. Equipment and materials must be put away after use in order to free the space for the following persons.

Winter tennis subscription

Unless prior written agreement accepted by the Centre exists, the following provisions apply (extracts from the internal rules (ROI) and the rental conditions (RCL) of the Centre Sportif de la Woluwe, asbl:

Before the winter tennis season, unless prior written agreement accepted by the Centre exists, the following provisions apply (extracts from the internal rules (ROI) and the rental conditions (RCL) of the Centre Sportif de la Woluwe, asbl:

Before the winter tennis season

1. Contact the tennis manager to find out the slots available for the winter period before purchasing your subscription;
2. Payments for subscriptions are made directly online on our site https://app.big-captain.com/mounier/profile, by clicking on “buy a subscription”. Payment of the subscription(s) in the basket must be finalised for it/them to be activated.
3. Subscription cancellation: Before 1 August: €30 penalty, between 1 and 20 August: €75 penalty, between 20 August and 20 September: €150 penalty, during the season: no refund possible;
4. The subscriber is responsible for managing their bookings on the electronic calendar;
5. The first 26 weeks will be booked by default over the 28 weeks of the season. These can then be modified by the subscriber via their account and the booking/cancellation rules.

During the winter tennis season

6. Requests to cancel sessions are made online at least 48 hours before the start time of the rental to be cancelled (subscriptions) or at the Centre reception (02/762.85.22); In the event of illness/injury, no refund or extension of the season will be authorised;
7. A session cancelled before the 48-hour deadline is carried over to the subscription in the form of credits (1 credit = 30’), and allows a new online booking to be made within 14 days before the desired date and before the subscription expiry date. After this deadline, any unused balance will be lost;
8. For particular reasons (works, storm, extreme cold, technical problem, tennis lessons or courses by the tennis school …), the subscriber may be transferred to another court, and must find out about this from reception. If a court is inaccessible, reception will be able to inform the subscriber of the court allocated to them. The rescheduling of a session may only be invoked within the 48-hour deadlines provided;
9. On tennis courts, tennis shoes (flat soles with no particular tread) are required; users must pass the net at the end of the match; If a breach is noticed, the Centre managers may require the players to leave the courts without any refund and they will be required to pay a €50 fine.
10. The Centre Sportif and the Management decline any responsibility whatsoever in the event of accidents, thefts, losses, any deterioration of objects, clothing…. Users are advised to take out personal insurance to cover thefts or sports accidents they may suffer;
11. The Centre reserves the right to transfer you to another court of identical surface (works, energy saving, …);
12. The internal rules of the Centre apply to all persons frequenting the Centre, whether as a customer, companion, simple visitor, spectator, …;
13. Use of the play and sports areas requires the possession of a title (rental contract, receipt…) or special authorisation issued by the Management; any person frequenting the Centre Sportif must carry it and produce it on the first request of a member of staff;
14. Users shall take care to use only the play or sports area allocated to them and to begin and end their activities at the scheduled times, including the setting up and putting back of equipment;
15. Any person occupying a court without having booked it by contract or occasional rental will be required to pay a €50 fine in addition to the rental price of that court; It is prohibited to give lessons on the courts without the written authorisation of the Mounier Tennis Club.
16. Smoking, eating … are strictly prohibited on all play and sports areas;
17. Any person frequenting the Centre Sportif for whatever reason is asked to use the most correct language and to dress decently;
18. All users are asked to keep the courts and changing rooms in a normal state of cleanliness;
19. Any object rented or given free of charge (keys, cranks, balls, rackets…) and leaving reception may be taken away on deposit of an identity document or other similar document approved by the receptionist;

After the winter tennis season

20. The subscriber has a priority right to renew their day/time slot/court for the following year, except in the event of a request from the co-owners of the Centre or the Mounier Tennis School. In that case, an alternative to the slot the subscriber had will be offered as far as possible.

Tennis activities

ARTICLE 1: ACTIVITY – The Tennis Club Mounier (ETM) makes available to its customers the courts, equipment, accessories, programmes and services relating to tennis lessons. The ETM is an entity of the Centre sportif Mounier which offers its customers holding lessons tennis lessons during the period and duration of lessons defined according to the chosen package.

ARTICLE 2: LIABILITY – The ETM has civil liability insurance. The ETM's liability is engaged as soon as an accident is caused by a defect in the facilities or machines, or by a sudden and unforeseeable event during tennis lessons. However, liability may be shared, in the sense that the Customer may also be liable through their own act for damage caused to themselves or others if they do not comply with the recommendations of the centre's staff or the indications and rules of the sport concerned.

ARTICLE 3: PRE-REGISTRATION, CONFIRMATION, CANCELLATIONS AND REFUNDS – Access to tennis lessons takes place exclusively after booking and payment of the lessons and confirmation of the day/time with the customer. The ETM invites the customer to provide it with 3 time slots in order of preference as a mandatory requirement. The ETM team will try to respond positively to the customer's request. If the proposed lesson time corresponds to one of the customer's 3 preferences, and given the workload already undertaken, the pre-registration amount is considered due. On the other hand, if no other slot proposed suits the customer outside their wishes, a refund will be made. If the proposed schedule is agreed, the customer undertakes to pay the balance of the lessons within 20 days following confirmation. Refunds of the deposit for reasons other than the time slot will no longer be possible after 31 July for annual and winter registrations of the current year.

ARTICLE 4: ABSENCE AND REFUND – Cycles: When the lesson is scheduled and given, a student's absence gives no right to any refund or catch-up. Courses: For organisational reasons, no refund or credit note will be made unless a medical certificate is presented at the latest 7 days before the start of the course. For those registered, no refund will be made after registration or for missed lessons except in the event of injury occurring during ETM lessons (on presentation of the accident report) or long-term incapacity (minimum 1 month, justified by medical certificate). In such a case, the incapacity must be reported within a maximum of 7 days following the (temporary) stopping of lessons at the email address tennis@mounier.be. The refund will then be made up to 50% of the missed lessons from the date of the medical certificate. No catch-up will be provided either for any absence attributable to the player. The Centre Sportif reserves the right to choose the refund method and the amount that may be granted to the student.

ARTICLE 5: ACCESS TO COURTS AND INTERNAL RULES – Minors may access the centre under the responsibility of at least one adult. Smoking and vaping are strictly prohibited on the courts. Animals are not allowed. The customer affirms that their constitution and physical state of health allow them to practise the sports offered and to use the services, activities, equipment and facilities made available by the ETM. The ETM recommends that you consult a doctor every year before taking part in any activities. The ETM cannot be held responsible for thefts within the centre. Customers comply with the conditions of use of the various accessories and equipment made available to them (courts, changing rooms and toilets). Any person present in the Centre Sportif undertakes to comply with the prescriptions and directives given to them by members of staff and agrees to produce their identity card and allow a photocopy to be taken on their first request, failing which they will be immediately expelled. Entry to the Centre Sportif is prohibited for persons whose dress is inappropriate and for individuals in a state of intoxication. Any person frequenting the Centre Sportif is asked not to disturb the public with noise, singing, shouting, games or other… Any person frequenting the Centre Sportif for whatever reason is asked to use the most correct language and to dress decently; thus, any person who, through their behaviour, harms the good conduct or proper operation of the Centre Sportif, or who does not comply with the regulatory prescriptions and recommendations made to them by any qualified person, may be expelled and access to the Centre Sportif will then be denied to them either temporarily or permanently. All users, for whatever reason, of the play and/or sports areas are asked to leave the rooms and courts in the state of cleanliness and tidiness in which they found them on entering; any failure in this regard, such as leaving papers, waste, plastic bags… will entitle the Centre Sportif to charge an amount equivalent to the cost of the staff work necessary to remedy the situation, without prejudice to any damages. It is strictly prohibited to move around the Centre Sportif and on all the outdoor surfaces of the Centre with animals, whether or not they are kept on a lead.

The ETM reserves the right to invoice for damage caused, whether voluntary or involuntary. For their safety and the safety of customers, the centre is placed under video surveillance with recording. The ETM provides its customers with an unsupervised car park.